FAQ

Answers about Xpress Order QR ordering.

Clear answers for restaurant owners, managers, and operators comparing QR menus, table ordering systems, and lightweight restaurant operations software.

What is Xpress Order?

Xpress Order is a QR ordering and table operations system for Philippine restaurants. Customers scan a table QR code, browse a live menu, submit orders, and staff manage them through queue and table status views.

Is it a full POS replacement?

No. It is not sold as a full POS replacement yet. It does not currently include BIR-accredited receipts, payment gateway integration, split-bill, loyalty, offline mode, or SMS/email notifications. Stock control, discounts, and daily, monthly, and yearly sales reports are included.

How much does it cost?

Standard is ₱799/month per branch. No setup fee. Comes with a 30-day free trial — full software access, cancel any time before billing starts. Month-to-month, no long-term commitment.

What is included in Standard?

Standard includes the full Xpress Order system (1 branch, 3 user types), 1-hour kickoff onboarding call, 50 menu items encoded by our Support Team, photo cleanup for the first 50 items, 1 menu refresh request per month, quarterly business review, staff training refresh once per quarter, and Phone + Viber priority support with 4-hour response on business days.

Does it work for cafes and milk tea shops?

Yes, for cafes and milk tea shops with seated dine-in. Customers scan a table QR, browse the menu, choose modifiers like sugar level or toppings, and submit their order. Takeout-only counters are not the current focus; pickup mode is on the roadmap.

Does it support online payments?

Not yet. The current scope supports cash, card, or cashless method tagging per booking for reporting. Gateway integrations should be treated as a future feature.

Do I need to buy a printer or special hardware?

No. Xpress Order runs on any phone, tablet, or laptop browser. If a venue already has an ESC-POS network kitchen printer, it can be connected for kitchen tickets and invoice printing — fully optional and client-supplied.

Can I track stock and apply discounts?

Yes. Per-item stock with daily auto-reset prevents overselling. Discounts can be applied per item or to the whole cart, in fixed peso or percent, with correct tax handling.

Is there a free trial?

Yes. Standard ships with a 30-day free trial — full software access, cancel any time before billing starts. No setup fee, no long-term commitment.